Archive for November, 2009

Reasons to Quit Ignoring Twitter

The topic of Twitter’s use has certainly taken center stage over the last year and there is surely more to come.  The fact remains that the landscape of Twitter is in constant flux.  Meanwhile, as new features, uses, trends, add-ons and conceptual designs are released, the robust nature of this tool is becoming increasingly enhanced.  Here are some reasons why marketers can no longer afford to ignore it.

1. Subscribed & Published Lists

Twitter “Lists” continue to mold the face of Twitter.  With the widespread use of the Lists gadget, your tweets are bound to appear in many different places throughout the web.  Tweets are now popping up in blogs and other sites related to your niche.  This increases the mass reach of your tweets by an exponential number if you are effectively targeting the right audience on Twitter.

2. Complete Transparency and Openness

Twitter is now presented to other audiences such as Facebook and various social networks.  With this in mind, your tweets are no longer contained solely within just the spectrum of Twitter itself.  The sharing of valuable tweets amongst more people across numerous online mediums is more rampant than ever.  This gives your tweets an even bigger pool of prospects from which to target.

3. It’s All About Relationships

The book ‘Twitter for Dummies’ states that your success with Twitter breaks down to 4 basic rules: listen, learn, care and serve.  Twitter is very much a community and your ability to listen to it will create an opportunity to learn from it.  Once you show you care about your peers (or your audience) you will better understand how you might serve them best.  By “serving” your community we mean to say that you are contributing something of value.  Without value, your chances of reaping rewards from Twitter are slim to none.

4. Targeted, Caring Traffic

Twitter will bring you a fair share of traffic “just stopping by” or those you might consider random.  But the tool is also well set up to bring you a highly targeted audience that honestly cares about the niche you represent.  The ability of users to “retweet” your information becomes increasingly important in this regard.  If a person is willing to retweet your content, they are in essence giving you a testimonial of sorts.  This form of public support goes a long way in attracting dedicated followers.

5. Always Current

Showing up in real-time Twitter searches, which is becoming an increasingly important area of focus for many search engines, provides a load of opportunity for added online exposure.  The goal of remaining relevant in present time is becoming more and more imperative to the engines and Twitter is the best example of this today.

6. Attracting Local Customers

Yes, even Twitter gives you the ability to connect with a local customer base.  Downloadable tools such as TwellowHood give you the ability to find and attract Twitter users in your immediate locale.  Related to Steamboat Springs marketing, using Twitter could be as targeted as the Steamboat Today or Steamboat Pilot for advertising purposes.  As the emphasis on creating better tools to target users locally increases (which it is, as seen in the Google “Social Search” example) people’s user profiles will naturally become another means by which savvy marketers direct their efforts.

7. Still A Young Gun!

Considering that Twitter is still being developed into an application that will ultimately fit into the grand scheme of overall search, its current state is still that of a fledgling.  Even with the thousands of current apps designed to give Twitter more productivity, developers have only scratched the surface of what it might do.  Everyday uses of Twitter by various people and businesses both locally and internationally is growing daily.  Chances are good that if you closed your eyes and thought of what you might like to see from Twitter in the future, there is probably somebody already working on its creation.

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Social Networks Don’t Waste Time, People Do

This post comes from Chris Crum of WebProNews:

 

Social Media policies of well-known organizations often appear in the news with commentary throughout the Blogosphere, the Twitterverse, etc. There is an ongoing debate about just how restricted social networks should be when it comes to employee use.

Bloxx, based in the UK, has released some research finding that 90% of IT Managers surveyed believe access to social networking site should be banned or restricted. 90%. That’s a lot. The managers surveyed came from across the UK public sector as well as private organizations.

The concerns addressed in this survey were the usual suspects: staff productivity, network security risks, and damage to the corporate reputation. Productivity was by far the top concern.

The Bloxx Report Findings

The Bloxx Report Findings

More Bloxx Study Findings

More Bloxx Study Findings

The research found that not only are an increasing number of organizations completely banning staff access from social networking sites, but it is also quite common for staff to post disparaging remarks regarding other employees, their boss, or the company on social networks.

Over 22% of respondents don’t have any controls in place for staff accessing social networks. 35% of IT managers believe staff are spending over 30 minutes each per day on average accessing social networks. The companies are potentially providing an additional 16 days paid vacation for each employee, Bloxx says. Still, the research also shows that social networking is increasingly being used as a valuable business tool. Obviously access is required to take advantage.

“UK businesses really can’t afford to underestimate some of the risks of Social Networking use in the workplace,” says Bloxx CEO Eamonn Doyle. “However, our view is that a complete ban is unrealistic and adopting this approach means that companies can’t obtain the potential business benefits of Social Networking and can alienate staff.” Among Doyle’s suggestions are increased employee education, “well-thought-out” acceptable use policies, and the use of Web filtering. 

There are plenty of reasons why social network access shouldn’t be completely banned. We cover these reasons about every day. If  your company completely ignores social networks, you’re ignoring a tremendous amount of opportunities for marketing, customer service, traffic, sales, communication, etc.

Social networks are not going away. The popularity of specific ones may change in time, but the concept of social networking is going nowhere. It’s not even a new concept. Forums and email are pretty much social media for all intents and purposes. Social networks have recently been blamed for $2.25 billion in lost productivity. I wonder how much money lost productivity from personal email and general web surfing accounts for. I wonder how much employees simply talking to each other at the workplace has cost companies. That’s not necessarily online, but it’s still socializing. How have you handled email and general web use in the past?

Reputation issues are one thing. Security is another (and I think employee education plays a big role there) but as far as productivity, I really don’t see that the use of social networks is really that different than any other form of simply not working. People can spend their time using the phone for personal calls, but you probably haven’t completely banned the telephone. You may need that to communicate with customers, drive sales, etc. I’m sure you see my point.

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